Frequently Asked Questions

We've compiled answers to some of our most asked questions.

If we haven't answered your questions, please email the team at info@foldies.com.au

Products & Sizing

What are the benefits of our signature Bamboo Viscose fabric?

Once you try bamboo for your little ones, we know you won't go back! Our favourite benefits include:

• Seasonless and temperature regulating to keep little ones warm in winter, and cool in summer.

• Hypoallergenic qualities that help prevent and improve symptoms of eczema and sensitive skin.

• Natural stretchy fabric that grows with your little one.

• Buttery soft feel for the cosiest sleeps.

• Natural, sustainable fabric that is free of synethetic fibres.

How should I wash my Foldies products?

• Wash separately to harsh fabrics in similar colours on a cold, gently cycle.

• Line dry where possible, and if using tumble dryer. dry inside-out on the lowest setting.

• Skip the fabric softener and opt for a gentle, small amount of washing detergent to avoid any residue.

How do I remove stains from my Foldies products?

• Avoid harsh stain removing products where possible.

• We recommend using a 1:4 vinegar/water ratio sprayed directly onto the stain. Or, a paste of bicarb soda & water rubbed onto the stain prior to washing.

• A great way to freshen up dull or stained fabrics? The sun! While still wet, lay your fabric facing upwards, and make sure to bring inside once dry to avoid fading.

What size should I purchase?

• Zippies are designed for a snug fit to maximise the temperature regulating, hypoallergenic properties of our signature Bamboo.

• We recommend staying true to size, or upsizing for any chunky little ones due to the snug design.

• Hand and foot cuffs will stretch and grow with your little one.

See our Sizing guide for our recommendations.

What can I use my Swaddle for?

Our Swaddles are super stretchy, breathable and durable made from our signature Bamboo fabric. Ideal for all seasons and temperatures, our Swaddles can be used for:

• Alternative tor newborn sleeping bags

• Lightweight blanket

• Breastfeeding cover

• Pram cover

• Play mat

Pair with our bow headbands or hats for the perfect newborn set, available in our Bundles collection.

Shipping & Delivery

How much is shipping?

  • $10 Standard Shipping on Australia wide orders (2-10 business days from dispatch)
  • $15 Express Shipping on Australia wide orders (2-3 business days from dispatch)
  • FREE Standard Shipping on orders over $100

How long will it take my order to be dispatched & shipped?

We aim to ship goods within 24 hours of receiving your order. Please note we ship orders on working days and weekend orders will be packed and dispatched the following Monday. 

Please double check your shipping address is correct as we cannot be held responsible for un-delivered orders due to incorrect delivery details.

What should I do if my order does not arrive?

Please contact us at info@foldies.com.au

What is the Refund & Exchange policy?

Being a small family business we are only able to offer exchanges or refunds if the time is faulty. Please send your enquiry regarding the faulty item to info@foldies.com.au.

Thank you for choosing Foldies.